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Properties are advertised from midnight on Thursday until 23.59 the following Wednesday. You cannot view homes or place bids on Thursdays.
Recent news and updates
- Raven Housing Trust are now expecting rent in advance for all new tenants totalling one weeks rent plus any additional days rent if your tenancy does not start on a Monday.
- Raven Housing Trust are now expecting tenants to attend a pre-tenancy workshop prior to sign up, which will last approx. 1 – 1.5 hrs. If you do not attend it may affect other offers of accommodation
- Swap and Move (www.swapandmove.co.uk) have created an App which is available on the App store and on Google Play, free of charge. All of the valuable features of the swapandmove website have been replicated in the App so that users can have full use of the functionality, as per the website. Tenants can easily register using the new App, view property matches, browse and view detailed information of properties and manage account settings, all from the palm of your hand.
- Renewals - When your annual renewal is due you will receive a letter which will explain how to complete this. Please note you will need to send us supporting documents if there has been a change in your circumstances. You will also need to send us your last 3 month's bank statements from all accounts if we have not had any for more than 12 months. If you have any queries relating to your renewal please email us on housing.advice@reigate-banstead.gov.uk
- Changes in your circumstances? Please inform us by completing the 'Change of Circumstances' form which can be found on our website (www.reigate-banstead.gov.uk) under the 'Housing' section.
- Please note that Raven Housing Trust are expecting properties to be carpeted as a condition of accepting the property.
- Under 35? Due to the new housing benefit rules if you are a single person under 35 and you are offered a one bedroom property then the type of tenancy you will be offered is an Assured Shorthold Tenancy (AST). This is similar to the type of tenancy you would get if you were privately renting. The tenancy is not secure and there are limits to what you can do to your home. The Housing Association will explain this further to you before you sign your tenancy.
Useful information
If, once you are logged on to "My Account" page if you see the message:-
"Currently you are not eligible for any properties"
this means that there are no properties being advertised that week that match your housing requirements and therefore you will be unable to bid that week. It does not means there is a fault with you logon or account. Please check for properties being advertised the following week.
Queue Position
Please be aware that your queue position will only reflect your position at the time you bid for a property and is likely to change frequently during the week as other people bid for the same property. You will not know your final position until after the bidding cycle has closed as auto bids are placed on Thursday mornings.
Please be aware that due to local lettings plan and property criteria your queue position may not be a true reflection of your chances for being offered any particular property.
Please remember
Please remember not to call the Housing Register team requesting your position on the Housing Register. We are unable to provide you this information as there are no set positions. Each property produces its own specific shortlist of applicants, which is then carefully scrutinised to ensure the property will match the individual needs of the nominated applicant. You will not be contacted if you are not sucessful.
Properties Available in the North
Accent Peerless have empty properties of various different sizes available in the North of England, located in Yorkshire, Lancashire, Middlesbrough and surrounding areas.
If you would like more information on this, please contact us on 0345 678 0577 or email us at customerservices@accentgroup.org.
If you are an existing Accent resident, they would be able to assist you with any relocation costs and you would be provided with support from our Regional Offices to ensure you settle into your new area.
Need housing advice?
Use our Housing Advice Self-Help Tool which provides practical advice about your housing options. Please be aware that you must use the Self-Help Tool before contacting the Housing Advice team.
