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East Surrey Subregional - Reigate & Banstead

Who Can Use the Service

Anyone who has been accepted onto Reigate and Banstead Housing Register is able to use the service. To apply to join the Housing Register you must be over 16 years of age.

Housing Application forms can be obtained from the Housing Register Team and will be sent in the post. We will need to establish if you are eligible to join the register before doing so. If you are not eligible to join the register then you will be given advice about alternative housing solutions. For details on how to contact us and our opening hours click How to Contact Us.
Along with your application form you will be asked to provide the following documents:

  • Proof of identity for all household members (e.g. passports, birth certificates for children).
  • Proof of current address (e.g. recent utility bill).
  • Evidence of your right to reside in the UK if you are not a British Citizen (e.g. passport & other relevant Home Office documentation).
  • Proof of your income for all household
  • Proof of income; in the form of 3 months bank statements, and any benefit letters if in receipt of any.
  • 2 months recent payslips
  • Proof of child benefit; either the letter or payments clearly showing on bank statements

Each year on the anniversary of your application you will be invited to renew your application. You will need to provide proof of your household’s income at this stage. If your circumstances change throughout your application (birth of new baby etc.) then we will request the relevant documents as shown above. Before you are offered a property we may ask you to provide up to date copies of the above documents.

All documents provided must up to date and valid.

If we require further documents in order to process your application we will request these in writing. You will be given 28 days to send these documents to us. Failure to provide the necessary documents within the time frame will result in your application being shredded and you will then need to re-apply. Your housing register application will not be processed until you have completed the form correctly and provided all the necessary supporting documents. Your effective date will be the date that your completed form and required supporting information is supplied.

Once everything we need has been received we will assess your application and place it the correct Band depending on your situation. Click Prioritising Applications for more details on our banding scheme.

Who cannot use the service?

You cannot use this service if you have not completed an application form and been accepted onto the housing register. All applicants accepted onto the housing register must qualify under our Housing Register and Allocations Policy.

There are also some people who will not by law be eligible to join the housing register. These are:

  • Certain people who are subject to Immigration Control under the 1996 Asylum and Immigration Act
  • Certain people from abroad who are not subject to immigration control but who are not habitually resident in the UK, the Channel Islands, the Isle of Man or the Republic of Ireland
  • People (including members of their household) who have been guilty of unacceptable behaviour that makes them unsuitable to be a tenant.

For more detailed information contact our Housing Register Team.

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